Case Study · Banking & Financial Services
Board and Examiner Reporting Modernization for a $17B Bank
Organization size: $17B Financial Institution. Use case: Board and Examiner Reporting. Fortrex services: VendorPoint®, VendSure®.
The Challenge
Responding to an Exam Finding With Defensible Reporting
Following a regulatory examination, a $17B bank was required to enhance how third-party and vendor risk was reported to both regulators and the Board of Directors.
The bank faced several challenges:
- Reporting processes were manual and inconsistent
- Risk data was distributed across multiple teams
- Month-over-month reporting required significant rework
- Leadership needed confidence that reports would withstand future exams
The Board required a solution that was accurate, repeatable, and economical, without adding operational burden to internal teams.
The Fortrex Approach
Building a Repeatable, Examiner-Ready Reporting Framework
Fortrex partnered with the bank to assume responsibility for risk reporting while maintaining full transparency and client control.
Fortrex:
- Worked with stakeholders to understand examiner expectations and reporting gaps
- Documented and standardized reporting workflows
- Designed Board- and examiner-ready reports aligned to regulatory guidance
- Implemented reporting through the VendorPoint® platform
- Integrated VendSure® assessment outputs so reporting reflected validated risk
The bank maintained:
- 24/7 access to reporting data
- Approval authority over all reporting changes
- Direct communication with Fortrex for ad-hoc reporting needs
Fortrex also participated in audit and regulatory meetings, reinforcing a trusted partnership and supporting consistent messaging to examiners.
The Results
Consistent, Trusted Reporting Across the Organization
As a result of the engagement:
Confidence in risk reporting accuracy
Board and executive leadership gained confidence that risk reporting was accurate and defensible, supporting informed governance decisions.
Eliminated cyclical rework
Business units no longer had to recreate reports each reporting cycle; standardized workflows and VendorPoint® delivery made reporting repeatable.
Clear flow of risk information
Reporting clearly demonstrated how risk information flowed across governance levels, from assessments to Board and examiner-ready deliverables.
Improved program maturity and defensibility
Examiner feedback reflected improved program maturity and defensibility, moving the bank from reactive reporting to a structured, repeatable model aligned with regulatory expectations.
The bank moved from reactive reporting to a structured, repeatable reporting model aligned with regulatory expectations.
What the Client Said
“Our examiners were impressed by both the thoroughness of the VendSure® analysis and the effective management platform provided by VendorPoint®. Fortrex has been a valuable partner in making our third-party risk management program a success.”
Executive Leader
$17B Bank
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